Hi, I’ve phoned Ealing Council about 20 times since April to report missed collections and have had 4 letters acknowledging my complaints but nothing improves. About 25% of the time all the recycling and black bag rubbish goes on the right day. About 50% of the time, one or two categories (varies which ones) are not picked up; when I report it to the call centre the next day, whatever didn’t get collected is then collected. About 25% of the time, two categories are missed and the recollection only picks up one of the missed categories and the other one stays till I ring again or the next collection day.
I spoke to one of the recollection gang today and they said it was because the new contractors, Enterprise, had reduced the number of waste vehicles available by 16, and increased the size of the remaining ones – and this means they can’t get round some of the street corners.
Thinks: if that’s the case, why don’t the operatives move the rubbish up to the nearest accessible street corner and collect from there?
The recollecters said that they had hundreds of tasks on their log-sheets – and they think it’s more expensive to recollect than collect correctly the first time.
I asked the call centre at Ealing council how I can escalate my complaint but have heard nothing yet (only rang yesterday).
Is anyone else having problems?
Gill
